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Our Approach

Social PredictionTM

Setting a new standard for applying Social data

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Unfulfilled potential

Every day millions of us share our needs, wants, frustrations and desires on social media networks. This rich and robust data source has the power to transform how we surface and deploy consumer insight. So why are brands still struggling to unlock its full potential?

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Transforming unstructured data into scientific predictions

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Our always-on data platform ingests millions of real-time, publicly available conversations from a variety of Social data sources.

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Irrelevant content and noise are removed, whilst clustering analysis and Natural Language Processing tools structure the data into a consumer-defined category taxonomy.

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The data is scanned for emerging and new topics. Each isolated topic is analysed by a variety of factors, including how volume, growth rate, sentiment and associations are trending over time.

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Our Trend Prediction Value (TPV) algorithm analyses each trend’s maturity and calculates its future growth potential based on seven years of historic category data.

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All category trends are ranked against each other using their TPV score, giving you one global metric by which to prioritise new and emerging trends.

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Brands can access this data and analysis through our Horizon and Trendscope™ solutions, or commission bespoke projects with our world-class Insights team.

What are the benefits of this approach?

Ethnography at scale

No more vanilla or biased outputs by asking leading questions. Our insights are derived from organic consumer conversations using machines to find underlying patterns and connections that human analysts can’t see.

High-quality data means high-quality insight

The accuracy of our data is the foundation for our 90%+ accurate predictions. We achieve this using our proprietary technology which enables us to create the most accurate Social datasets in the market.

Never miss a trend again

Our AI approach means you don’t need to be aware of a topic to analyse it. Instead, every category trend which consumers are talking about is identified and prioritised in one simple metric. This is how you can identify ‘unknown unknowns’.

Scientific predictions not prophecies

Our TPV model accurately predicts the trends with the highest ranking future trajectory. This gives your brand a competitive advantage through faster, fact-based decision making on which trends to back.

Traditional research

  • Pre-emptive questions validate what you already know
  • Prompted answers = ‘claimed’ behaviour
  • Human analysts interpret and make sense of the data
  • Offers breadth or depth – but not both
  • Narrow view of a moment in time
  • Retrospective results, gives context to the now
  • Minimises risk

Social Prediction™

  • Ethnography at scale surfaces new and unknown insight
  • Unprompted observations = ‘actual’ behaviour
  • Machines scientifically analyse underlying relationships in the data
  • Both robust and granular
  • Looks forwards and back for a wider perspective
  • Scientific prediction, lets you action the future
  • Maximises opportunities
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Applying our approach to your business

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FAQ

How does GDPR impact the work you're doing?

In short, it doesn’t. GDPR is a set of rules governing the privacy and security of personal data. Our work analyses macro level trends from publicly available, anonymised data – what people are doing at an individual level is of no value or interest to Black Swan Data.

Does your approach replace traditional research methods?

Our methodologies surface insight from ‘actual’, unprompted consumer behaviour via Social data. Our proprietary AI and algorithms use this data to identify and rank each and every trend in your category based on its future predicted value. This is how we scientifically distinguish between a fad and a trend, making it easier to determine when and how to act. Traditional research has both its advantages and disadvantages, but by asking consumers direct questions which are pre-emptive by design, you leave yourself open to blindspots.

What sectors do you operate in?

We focus on the Consumer Goods, Quick Service Restaurant and Travel sectors but our tools and processes have the potential to be applied to any sector. Put simply, if consumers are talking about a topic online, then we can analyse that conversation for business intelligence.
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