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FAQ’s

FAQ’s
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JARGON BUSTERS

What is NLP?

Natural Language Processing (NLP) put most simply is the field of using computers to understand and analyse human language (inclusive of sarcasm, colloquialisms, emojis etc.) to gain an accurate depiction of its content and sentiment. It means we can read and make sense of millions of pieces of consumer generated digital content within a matter of seconds.

What is TPV?

TPV is a scientific ranking metric that helps brands identify which trends to prioritise for action. It assigns a comparative value to each of the thousands of trends within a category, enabling trends to be ranked objectively based on their predicted importance in +6 months’ time.

What is Machine Learning?

A subset of AI that includes statistical techniques that enable machines to improve at tasks with experience. We use Machine Learning to solve complex problems where defining the rules of what the solution has to DO is impossible. Instead of programming rules we teach the machine via examples, so we define what we EXPECT from it and the machine learns the rules. For instance, giving precise and robust rules why a Social media post is positive/negative/neutral is impossible. Instead, we manually label several thousand posts then make the machine learn the rules based on this training dataset.

What is AI?

Artificial Intelligence (AI) is a broad term for techniques that enable machines or programmes to perform what are deemed as ‘intelligent tasks’ otherwise performed by a human with much greater capacity and speed. We use forms of AI, namely NLP and Machine Learning, to turn unstructured Social data into meaningful business intelligence.
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We’ll be in touch soon. Until then, here’s some reading to whet your appetite.

Black Swan’s new Covid Classifier explained

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Break the COVID research paralysis and get your 2021+ innovation pipeline back on track. Covid-19: A perfect storm for Insight and Innovation teams We Brits tend to be rather good at weather metaphors. In the early days of Covid-19, we likened the confusion, uncertainty and sense of darkness that many of us were feeling to being caught in a storm. During this phase, we saw our role at Black Swan Data as using our analysis to help our clients – insights, innovation and marketing professionals – navigate through the choppy waters and ride out the maelstrom. Now, as lockdown continues to ease, the intensity of the storm may be over, but we certainly haven’t emerged blinking into sunlit uplands.

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Well, this is embarrassing… I started Black Swan Data because I believed AI applied to big data could help global CPG brands with one of their biggest challenges – uncertainty. Whilst Black Swan was never created to try and predict a pandemic, the name certainly raises some questions when we are faced with what is likely to turn out to be one of the biggest ‘Black Swan’ events of our lives. Hindsight is a powerful thing. That said, what Black Swan do is accurately predict consumer trends, which pandemics will in turn naturally impact and change.

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