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FAQ’s

DATA

How does GDPR impact the work you're doing?

In short, it doesn’t. GDPR is a set of rules governing the privacy and security of personal data. Our work analyzes macro level trends from publicly available, anonymised data – what people are doing at an individual level is of no value or interest to Black Swan Data.

What do you mean by irrelevant content?

Our goal is to set a new industry standard for Social data in terms of how clean, useful and reliable it is. To achieve this we spend a huge amount of our time and resource removing irrelevant noise and content from Social data. For example, if a beverage brand wants to understand how the Lemonade conversation will evolve, all irrelevant content - like Beyonce’s album of the same name - needs to be first removed. Otherwise, the data will be skewed and our subsequent predictions will be less accurate.

What data sources do you use?

A variety of publicly available Social data sources including: Blogs (e.g. HuffPost), Message Boards (e.g. Reddit), News Sources (e.g. The Wall Street Journal), Reviews, (e.g. Amazon reviews) and Social Networks (e.g. public tweets from Twitter). We can also utilize our specific regional social data partnerships such as Sina Weibo in China and VK in Russia.
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We’ll be in touch soon. Until then, here’s some reading to whet your appetite.

Read about Social Prediction and how we can help you make important marketing decisions, in Hugo’s article in Marketing Week. In this article Hugo explores what we mean by ‘Social Prediction’, its full scope, and how PepsiCo has already put it to good use with some recent product launches. “Social media and artificial intelligence now allow brands not just to listen to what consumers are saying about products, but to predict new trends and determine which ones matter.” We also hear from Tim Warner (vice-president of insights and analytics at PepsiCo) who explains why our tools have been so useful, calling them a “robust, always-on trend detection engine”. To read the rest of the article on the Marketing Week website please click here. To find out more about Trendscope and Social Prediction, get in touch at hello@blackswan.com

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Read about how PepsiCo have used our Social Prediction capabilities to not only decide the flavors of their new crisps, but also to inform their marketing decisions too. In this article, published on The Drum in April, Rebecca Stewart explores Black Swan’s relationship with PepsiCo and plans to scale up our product development relationship into other areas of their business, such as Sales and Marketing. With quotes from James Howarth, PepsiCo’s strategic insights director, the article also details how our technology has been put to use elsewhere and how Trendscope can drive change in the future. To read the piece in full on the Drum website click here. To find out more about Trendscope and Social Prediction, get in touch at hello@blackswan.com

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Can you use data science to figure out the best day to go Christmas shopping? Our Data Science Director put this to the test. Find out his predictions.

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